Field Service Technician

About the Position

Job Summary

Reporting to the Regional Service Manager, you will be responsible for providing exceptional customer service to customers by providing on-site installation, customer training, troubleshooting, repairs, and maintenance of our products in an efficient and timely manner.

Key Duties/ Responsibilities:

• Perform field service repairs
• Install and setup equipment as required
• Provide end-user training as required
• Perform planned maintenance on warranty and contract equipment as required
• Provide feedback on possible sales opportunities
• Ensure inventory is accurate and kept up to date. Perform regular inventory counts
• Represent the company in a positive manner
• Support and assist other technicians as needed
• Be available for after-hours on-call service when needed
• Provide end-user telephone support
• Attend training as required
• Maintain a service vehicle.
• Monitor the service forum and be an active participant in it
• Keep current on technical service news bulletins and new products
• Able to work in shifts. Overnight stays out of town may be required occasionally. Early starts are typical
• Follow safety standards in working with multiple services, tools and equipment

Qualifications

Required Skills:

• Excellent communication skills
• Must have a valid driver's license with a clean driving record
• Minimum 2 years experience in a similar role
• Must enjoy traveling and working out in the field
• Must be able to work effectively with minimal or no supervision
• Knowledge of customer service principles
• Must have a solid mechanical aptitude and a good understanding of electrical schematics and electronics
• Experience in a technical role with a high level of customer interaction is preferred
• Competent in Excel, Access, and Word programs
• Advanced network computer skills
• Hands-on experience in software, hardware, and peripheral devices
• Working knowledge of Multimedia systems, LAN, and Wireless networks
• Read schematics and technical manuals
• Exposure to general networking protocols, specifically TCP/IP
• Working knowledge of point-of-sale systems is preferable
• Bend, crawl, and kneel to access areas requiring repair or installation

Key Competencies:

• Must be confident
• Excellent troubleshooting capabilities
• Excellent mechanical and electrical capabilities
• Organized and analytical
• Good attention to detail
• Good business ethics
• Excellent time management capabilities

About the Company

DIGI Canada Inc.
87 Moyal Court
Concord, Ontario L4K4R8

Company Contact

Urvi Shah
urvi.shah@ca.digi.inc
Preferred Contact: Email

Documents to be Forwarded

• Resume