License Support Representative

About the Position

Halifax Regional Municipality is inviting applications for a temporary, full-time (up to three (3) years) position of License Support Representative in Community Safety. 

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy, and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

The License Support Representative position reports to the Regional Licensing Supervisor and is responsible for providing quality customer service to the internal and external clients of the Halifax Regional Municipality. This position works closely with the general public and individuals seeking licenses for their respective business ventures.

The License Support position has general administrative duties associated with receiving, processing, tracking and reporting on licenses and license applications such as taxi, temporary and directional signs, vending and sidewalk café, dog, and others. In addition, the position is responsible for administrative duties such as scheduling testing and inspections, database management, application processing, report preparation and filing. 

DUTIES AND RESPONSIBILITIES:

• Customer Service
• Provide quality customer service by advising and directing clients including vehicle for hire license holders, dog owners, business owners and the general public through the licensing process and queries or issues related to their applications.
• Address queries from internal and external customers regarding licensing.
• Potentially meeting with applicants in-person to review requirements of applications and renewals, or determine proper systems in vehicle for taxi.
• Process payments for licensing and permits.
• Provide service request/case information for Customer Contact Centre, residents & Councillors.
• Provide applicant information to supervisors or other business units as required.
• Database Management
• Respond to service requests for license and permit applications related to License Standards.
• Create cases and document case notes in POSSE as required.
• Receive and document complaints in POSSE and assign to a Compliance Officer to investigate.
• Review and process service requests from residents, business owners, Brokers and TNCs, and Regional Council.
• Redirect POSSE service requests to other HRM business units or levels of government as required.
• Pulling animal licensing forms from Drupal daily for processing.
• Entering animal licensing into Hansen for each tag provided at the vet/hospital locations
• Cashiering in Hansen for animal licensing, working with Cash Management, and invoicing vet locations for payment. 
• Run daily reports to confirm service standards are being met.
• General Administration
• Create and/or do final checks on applications, and assign to other business units as required for review in POSSE to meet license approval requirements.
• Circulate applications and make decision regarding the distribution of license and permit applications to review agencies.
• Triage applications and prioritize work based on service standards.
• Schedule applicant testing.
• Schedule vehicle inspections/renewals.
• Schedule driver license renewals. 
• Ensure appropriate fees are collected and daily bank deposits are recorded.
• Track applications through the various stages ensuring correspondence related to applications are distributed to clients, internal and external agencies.
• Track approvals related to applications and run reports to confirm readiness for license or permit issuance.
• Confirm that all appropriate business units have approved application and issue license and/or permit to applicant.
• Responsible for file maintenance, archiving, and retrieval upon request.
• Identify process deficiencies and make recommendations for process change to Supervisor.
• Other related duties as required

Qualifications

Education and Experience:

• Grade 12 education or equivalent.
• One year Business or Administration certificate.
• Minimum two years customer service experience.
• Minimum one year administrative experience.
• Minimum one year database management experience.
• Minimum one year payment processing experience.

Technical / Job Specific Knowledge and Abilities:

• Working knowledge of Microsoft Office Suite, Internet and Excel.
• Working knowledge of Hansen and POSSE would be considered an asset.
• Experience in dealing with confrontational situations.
• Knowledge of Best Business practices.
• Knowledge of by-laws and Halifax Regional Charter would be considered an asset.
• Knowledge of FOIPOP would be considered an asset.

Security Clearance Requirements: Applicants may be required to complete an employment security screening check.

Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion.

COMPETENCIES: Analytical Thinking, Communication, Customer Service, Organization & Planning, Teamwork & Cooperation, Valuing Diversity 

WORK STATUS: Temporary, full-time (up to three (3) years)

HOURS OF WORK: Monday to Friday, 8:30am to 4:30pm; 35 hours per week. Flex program agreement is possible.

SALARY: NSGEU Local 222, Level 5, $29.40 per hour

WORK LOCATION: 7 Mellor Avenue, Dartmouth

CLOSING DATE: Applications will be received up to 11:59 PM on Sunday, August 4, 2024.

This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.During the recruitment process, applicants have the right to request

About the Company

Halifax Regional Municipality
1969 Upper Water Street, suite 800
Halifax., Nova Scotia B3J 3A5

Company Contact

Shelley Aube Thomson
aubeths@halifax.ca
Preferred Contact: https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=25749&siteid=5764#jobDetails=760907_5

Documents to be Forwarded

• Resume
• Cover letter