Operations Associate

About the Position

Position Overview: As the Operations Assistant, you will play a vital role in ensuring the smooth and efficient operation. You will support the Operations Manager in overseeing daily activities, maintaining high standards of service, and fostering a welcoming and enjoyable environment.

Benefits

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Use of a Company vehicle
• Cell phone

Jani-King is one of the world’s largest commercial cleaning franchises. Our proven concept is that Franchise owners ensure quality of service on all contracts because they own the business. Therefore, their business success is tied not only to the efficient completion of contracts, but to customer satisfaction as well. Jani-King franchise owners are in business for themselves, but not by themselves.  Backing up each franchise owner is a network of strategically located regional support centers that offer administrative support, training and problem solving and dispute resolution. 

Qualifications

• Inspect customer accounts to ensure franchisee compliance to the cleaning schedules         
• Report any deficiencies with the proper communication channels
• Report any issues that can impact the quality of service or the integrity of the business
• Follow up with customers to address concerns brought forward during the audit process 
• Help guide and coach franchisees with the proper instruction and inspection
• Perform other related tasks
• Assist in the management and coordination of daily operations, ensuring all activities run smoothly and efficiently
• Monitor operational procedures to enhance service delivery and user experience
• Foster positive relationships with customers, franchisees and stakeholders

Requirements:

• Attention to detail.
• Able to work with minimum supervision and able to work as a team.
• Strong communications skills.
• Customer service experience.
• Proven experience in operations, or a related field.
• Strong organizational and multitasking skills.
• Excellent leadership and team management abilities.

About the Company

Jani-King of Nova Scotia
#100 - 45 Akerley Blvd.
Dartmouth, Nova Scotia B3B 1J7

Company Contact

Ed McNamara
emcnamara@janiking.ca
Preferred Contact: Email

Documents to be Forwarded

• Resume
• References